Thanks for shopping at Samsungselfrepair.shop. If you are not entirely satisfied with your purchase, we're here to help. Please read carefully the information below.

1. Return policy: I have an account with a login

Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a full refunds, your item must be unused and in the same condition that you received it. Furthermore, your item must be in the original packaging and the item needs to have the proof of purchase.

How to request a return?
Login on the website and go to the ‘My account’ page. Select ‘My Returns’ and you’ll see an overview of all your orders that can be returned. Select the order and click ‘Return’. Then choose the item(s) and let us know the return reason, the item condition and the return resolution. Please also write a message to describe the issue as detailed as possible. Then submit the request.

How to ship the item(s)
Please send the items and a copy of the invoice the address below. After you’ve requested a return you will get an e-mail with your personal RMA ID.

Samsungselfrepair.shop
RMA # (please fill in the RMA ID send to you by e-mail)
Santkamp 27
6836BE Arnhem
The Netherlands

Refunds
Once we have received your item(s), we will inspect it and notify you. If your return is approved (please see the options below), we will initiate a refund to your or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning the item. The shipping costs may be refundable, please see the information below. When applicable, our predefined cost of return shipping for your country will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

info@samsungselfrepair.shop
Phone: +31(0)88 - 1009 676

2. Return policy: I have NO account

Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a full refund, your item must be unused and in the same condition that you received it. Furthermore, your item must be in the original packaging and the item needs to have the proof of purchase.

How to request a return?
Please send us the item(s) that you would like to return. Also please add a note with the following order information (or write it on the printed invoice send per-email):
- Your full name
- Order number
- Return reason for every returned item

Please send the items, the note with the order information or copy of the invoice to:

Samsungselfrepair.shop
RMA + (your last name)
Santkamp 27
6836BE Arnhem
The Netherlands

Refunds
Once we have received your item(s), we will inspect it and notify you. If your return is approved (please see the options below), we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning the item. The shipping costs may be refundable, please see the information below. When applicable, our predefined cost of return shipping for your country will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.

info@samsungselfrepair.shop
Phone: +31(0)88 - 1009 676