English 
General Terms and Conditions
Index:
Article 1 - Definitions
Article 2 - Identity of the trader
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Customers’ obligations in case of withdrawal
Article 8 - Customers who exercise their right of withdrawal and the costs involved
Article 9 - Traders’ obligations in case of withdrawal
Article 10 - Precluding the right of withdrawal
Article 11 - The price
Article 12 - Contract fulfilment and extra guarantee
Article 13 - Delivery and implementation
Article 14 - Extended duration transactions: duration, termination and prolongation
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Additional or different stipulations
Article 1 - Definitions
The following definitions apply in these terms and conditions:
1. Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;
2. Withdrawal period: the period within which a consumer can make use of his right of withdrawal;
3. Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;
4. Day: calendar day;
5. Digital content: data that are produced and supplied in digital form;
6. Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
7. Durable medium: every means - including emails - that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;
8. Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;
9. Trader: a natural or legal person who offers products, (access to) digital content and/or services to consumers from a distance;
10. Distance contract: a contract concluded between a trader and a consumer within the framework of system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;
11. Model form for right of withdrawal: the European model form for right of withdrawal that is included in Appendix I of these terms and conditions. The trader is not obliged to provide Appendix I if the consumer has no right of withdrawal with regard to his order;
12. Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.
Article 2 - Identity of the trader
Name trader: Samsungselfrepair.shop, a brand of 2Service B.V.
Registered address: Santkamp 5, 6836BE, Arnhem, The Netherlands
Telephone number: +31 (0)88 1009 676 (working days from 09:00 to 17:00 CET)
Email address: info@samsungselfrepair.shop
Chamber of Commerce number: Chamber of Commerce Arnhem 66471249
VAT identification number: NL856568399B01
Should the activity of the trader be subject to a relevant licensing system: the data of the supervising authority.
Should the trader practice a regulated profession:
- the professional association or organization with which he is affiliated;
- the professional title, the town/city in the EU or EEA where this was granted;
- a reference to the professional rules that apply in the Netherlands and instructions as to where and how these professional rules can be accessed.
Article 3 - Applicability
1. These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between an trader and a consumer.
2. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.
3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.
4. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.
Article 4 - The offer
1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.
3. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.
Article 5 - The contract
1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.
3. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.
4. The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
5. The trader will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium: a. the office address of the trader’s business location where the consumer can lodge complaints; b. the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal; c. information on guarantees and existing after-sales service; d. the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract; e. the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite; f. if the consumer has a right of withdrawal, the model form for right of withdrawal.
6. In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.
Article 6 - Right of withdrawal
Upon delivery of products
1. When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
2. The period stipulated in para. 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or: a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process. b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part; c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.
Upon delivery of services and digital content that is not supplied on a material medium:
3. A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least fourteen days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
4. The period stipulated in para. 3 commences on the day after the contract was concluded.
Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of withdrawal:
5. If the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period based on the previous paragraphs of this article.
6. If the trader provided the consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original withdrawal period, the withdrawal period shall end 14 days after the day on which the consumer received the information.
Article 7 - Consumers’ obligations during the withdrawal period
1. During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
2. The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1.
3. The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.
Article 8 - Consumers who exercise their right of withdrawal and the costs involved
1. A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.
2. As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.
3. The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
4. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.
5. The consumer bears the direct costs of returning the product. If the trader has not declared that the consumer shall bear these costs or if the trader indicates a willingness to bear these costs himself, then the consumer shall not be liable to bear the costs of returning goods.
6. If the consumer exercises his right of withdrawal, after first explicitly having asked that the service provided or the delivery of gas, water or electricity not prepared for sale shall be implemented in a limited volume or a given quantity during the period of withdrawal, the consumer shall owe the trader a sum of money that is equivalent to that proportion of the contract that the trader has fulfilled at the moment of withdrawal, in comparison with fulfilling the contract entirely.
7. The consumer shall bear no costs for implementing services or the supply of water, gas or electricity not prepared for sale – in a limited volume or quantity – or for delivering city central heating, if: a. the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal, the costs payable in the event of withdrawal or the model form for right of withdrawal, or: b. the consumer did not explicitly ask about the commencement of implementing the service or the delivery of gas, water, electricity or city central heating during the period of withdrawal.
8. The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if: a. prior to delivery, he did not explicitly agree to commencing fulfilment of the contract before the end of the period of withdrawal; b. he did not acknowledge having lost his right of withdrawal upon granting his permission; or c. the trader neglected to confirm this statement made by the consumer.
9. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.
Article 9 - Traders’ obligations in a case of withdrawal
1. If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.
2. The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.
3. For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.
4. If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.
Article 10 - Precluding the right of withdrawal
The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract:
1. Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal;
2. Contracts concluded during a public auction. A public auction is defined as a sales method whereby a trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services;
3. Service contracts, after full completion of the service, but only if: a. implementation started with the explicit prior agreement of the consumer; and b. the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full;
4. Package travels, package holidays and package tours as referred to in article 7:500 BW and contracts on passenger transport;
5. Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;
6. Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;
7. Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person;
8. Products subject to rapid decay or with a limited shelf-life;
9. Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
10. Products that, due to their nature, have been irretrievably mixed with other products;
11. Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence;
12. Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery;
13. Papers or magazines, except for subscriptions;
14. The delivery of digital content other than on a material medium, but only if: a. the delivery commenced with the consumer’s explicit prior agreement, and b. the consumer declared that this implied his having lost his right of withdrawal.
Article 11 - The price
1. During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
3. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
4. Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and: a. they are the result of statutory regulations or stipulations; or b. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
5. Prices stated in offers of products or services include VAT.
Article 12 - Contract fulfilment and extra guarantee
1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed the trader also guarantees that the product is suited for other than normal designation.
2. An extra guarantee arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract if the trader failed to fulfil his part in the contract.
3. An extra guarantee is defined as every commitment of a trader, his supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.
Article 13 - Supply and implementation
1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is deemed to be the address that the consumer makes known to the company.
3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
4. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid.
5. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.
Article 14 - Extended duration transactions: duration, termination and prolongation
Termination
1. The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
2. The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
3. With respect to contracts as described in the first two paragraphs, the consumer can:
- terminate them at all times and not be limited to termination at a specific time or during a specific period;
- terminate them in the same way as that in which they were concluded;
- always terminate them subject to the same period of notice as that stipulated for the trader.
Prolongation
4. A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time.
5. In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.
6. A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.
7. A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.
Duration
8. If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.
Article 15 - Payment
1. As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract.
2. When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.
3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
4. If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The trader can make departures from these sums and percentages that are favorable to the consumer.
Article 16 - Complaints procedure
1. The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
2. A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.
3. A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
4. The consumer should give the trader a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to the disputes settlement scheme.
Article 17 - Disputes
1. Contracts entered into between a trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law.
Article 18 - Additional or different stipulations
Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium.
Samsungselfrepair.shop
Santkamp 5
6836BE Arnhem
The Netherlands
info@samsungselfrepair.shop
Phone: +31 (0)88 1009 676
Appendix I: Model form for right of withdrawal
Model form for right of withdrawal (this form should only be completed and returned if you want to withdraw from the contract)
- To: [trader’s name]
[trader’s geographic address]
[trader’s fax number, if available]
[trader’s e-mail address or electronic address]
- I/we* herewith inform you that, in respect of our contract regarding
The sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]*
The supply of the following service: [description of the service]*
I/we* exercise our right of withdrawal.
- Ordered on*/received on* [date of ordering services or receiving goods]
- [Consumer(s)’ name]
- [Consumer(s)’ address]
- [Consumer(s)’ signature] (only if this form is submitted on paper)
- [Date]
*Delete or provide supplementary information, as applicable.
GENERAL TERMS AND CONDITIONS FOR RENTING SELF REPAIR TOOLS
By clicking “Accept” below, you, the renter, agree to rent the tools and equipment described in your rental confirmation (the “Toolbox”) from us, 2Service BV (operator of SamsungSelfRepair.shop), a company established in the Netherlands with registered company number 66471249, VAT number NL856568399B01, and with its main office at Santkamp 5, 6836BE Arnhem, under these terms and conditions. You can contact us by post at the above address, by phone at +31 (0)88 - 1009 670 Mon–Fri 9:00am–5:00pm CET, or by email at info@samsungselfrepair.shop.
You acknowledge that the Toolbox is only to be used for performing repairs on your personal Samsung products. It may not be used for any other purpose, such as repairing Samsung products for a business you are affiliated with. Your order details are processed in accordance with our Privacy Policy available here.
The “Rental Period” is a period of seven (7) calendar days, starting from the date you receive the Toolbox or the date you are deemed to have received the Toolbox if Section 7 applies (the “Rental Period”). If the last day of the Rental Period falls on a Saturday, Sunday, or public holiday, the Rental Period ends on the next working day.
You may cancel your order at any time after receiving the order confirmation email (and receive a refund of the rental fee and deposit), but before receiving the shipping confirmation email. You may notify us of your cancellation by:
- sending a message via WhatsApp: +31 (0)6 20354282
- sending an email to info@samsungselfrepair.shop; or
- filling out the form available [here].
You agree to return the Toolbox on or before the end of the Rental Period in accordance with Section 4 and in the same condition as you received it, except for normal wear and tear from proper use in line with all instructions we provide for your repair. You are responsible for any other damage, loss, or theft of the Toolbox during the Rental Period.
1. Payment; Deposit; Disputes
- We charge a fee (the “Rental Fee”) for the rental of the selected Toolbox, which includes delivery to you. The Rental Fee amount depends on the type of Toolbox rented. You must pay the Rental Fee at the time of placing your order. All prices include value-added tax (“VAT”). If the VAT rate changes between your order confirmation and the shipping confirmation email, we will adjust the VAT accordingly unless you have already paid in full before the change takes effect.
- In addition to the Rental Fee, you are required to pay a deposit (the “Deposit”) when placing your order. The Deposit amount depends on the type of Toolbox rented and is clearly stated during the order process. The Deposit covers potential repair or replacement costs if the Toolbox is lost, stolen, damaged, or returned late (see Sections 4 and 5 below).
- The Deposit will be fully refunded to you once we receive the Toolbox on time and in undamaged condition. If it is not returned or returned damaged, we reserve the right to withhold (part of) the Deposit to cover the costs. If costs exceed the Deposit, we reserve the right to charge you for the difference.
- Any disputes about payments, the Rental Fee, or Deposit will be handled in accordance with the dispute resolution provisions in Section 16 below.
2. No Ownership Interest
All ownership rights to the Toolbox (including any service or replacement parts) remain unconditionally with Samsung and/or SamsungSelfRepair.shop under the agreements between them. You are renting the Toolbox from us and have no rights beyond those in these Terms. You may not sell, transfer, or permit anyone else to use the Toolbox.
3. Your Responsibilities
You agree to:
- ensure the contact details you provide us are accurate and notify us of any changes;
- before using the Toolbox or starting your repair: (a) read the manufacturer and service instructions provided by Samsung and us (“Service Documentation”) for your specific repair type and ensure you are capable of performing the repair; and (b) have access to all necessary tools, materials, and workspace;
- be responsible for the Toolbox once it is delivered to you and throughout the Rental Period. You will take appropriate precautions in using and storing the Toolbox and only use it in line with the Service Documentation for the intended purpose of repairing your Samsung product(s);
- immediately stop using the Toolbox if you believe it is damaged or faulty and contact us as soon as possible; and
- not modify or alter the Toolbox or allow anyone else to do so.
4. Delivery and Return of Toolbox
- We will arrange delivery of the Toolbox to you. Once you receive it, we ask that you:
- inspect the Toolbox promptly for visible transport damage; and
- notify us within a reasonable time if you detect such damage.
- We will provide return instructions. Certain items may have specific return requirements for safety and to prevent damage. It is essential that you return all tools in accordance with these instructions via our approved carrier, as you are responsible for any damage due to improper returns. You are responsible for organizing the return (we will tell you how) and properly packaging the Toolbox.
- By accepting the service request, you expressly authorize SamsungSelfRepair.shop to begin service and acknowledge that you cannot cancel or withdraw once service has been performed.
5. What if the Toolbox is Lost, Stolen, Not Returned on Time, or Damaged?
- You are responsible if the Toolbox is lost, stolen, or damaged before it is returned to us or our carrier, in line with Section 4, or if it is not returned at the end of the Rental Period. We may withhold (part of) the Deposit to cover replacement costs (including packaging and administration) or repair costs if these are less than replacement.
- If replacement or repair costs exceed the Deposit, we will send you a payment request for the remaining amount, which you are obligated to pay within the specified timeframe.
- If you fail to pay, we may take steps to recover the amount. You are responsible for our reasonable legal, administrative, and other collection costs and expenses.
- If the Toolbox is lost, stolen, or damaged, we reserve the right to deny you future rentals.
6. Limited Warranty on Rental Equipment; Claims and Exclusions
- We guarantee that the Toolbox will be free from material and manufacturing defects when used properly in accordance with the Service Documentation for the duration of the Rental Period (the “Limited Toolbox Warranty”).
- Neither we nor Samsung offer any additional warranties.
7. Incorrect Orders; Missing or Damaged Tools
- If (i) you receive a Toolbox you did not order; or (ii) tools are missing, please contact us promptly via online chat or email info@samsungselfrepair.shop. Describe the issue and include a photo if possible.
- If the Toolbox is defective or damaged, we will replace it or offer a refund for the part of the Rental Period during which you were unable to use it unless we reasonably believe you did not meet your obligations under Section 3. If a Toolbox item is replaced, the Rental Period ends seven (7) calendar days after you receive the replacement.
8. Limitation of Liability
- We are liable for direct losses caused by our intent or negligence but not for losses due to events beyond our control.
- We are not liable for any indirect losses or loss of business, opportunities, or profits.
- Nothing in these Terms limits our legal liability for causing death or personal injury through negligence or legal requirements related to the quality and fitness of the Toolbox.
9. Warnings
You must review all Service Documentation, warnings, and instructions before using the Toolbox. You acknowledge the Toolbox may generate heat, pressure, or other functions that could cause injury, data loss, or damage to your device or property if not used as directed. Use caution and keep it out of reach of children.
10. Lithium-Ion Battery Safety and Disposal
- Battery safety is critical when repairing a device with a built-in lithium-ion battery. Improper handling can result in fire, injury, or death. If unsure, seek help from a qualified technician. Incorrect battery replacement or handling can cause data loss or damage. Follow all safety instructions and workspace guidelines in the Service Documentation before starting. Stop immediately if the battery is dented, punctured, or cannot be removed, reassemble the device, and do not use it further.
- Lithium-ion batteries are hazardous waste. Used batteries must be disposed of separately from household waste, in accordance with local environmental laws, e.g., at an official collection point.
11. Assumption of Risk
You acknowledge the risk of injury, data loss, and damage when using the Toolbox for repairs. Except as stated in these Terms or required by law, we are not liable for such risks.
12. Data Loss
We understand user data (e.g., photos, contacts, and files) is valuable. Data loss during repairs is possible. You are responsible for backing up all data before starting. Neither we nor Samsung are liable for (i) loss, recovery, or compromise of data, software, or programs, or (ii) damage to your product during repair unless caused by a defective Toolbox item.
13. Transfer, Third-Party Rights
We may transfer our rights and obligations under these Terms to another organization. We will notify you, and your rights will not be affected. These Terms are between you and us only; no third party may enforce them.
14. Termination
These Terms end when you return the Toolbox or pay any outstanding amounts, whichever is later. Sections 3 and 9–18 remain effective after the Rental Period ends.
15. Severability
If any provision is deemed unlawful by a court, the rest of the Terms remain in effect.
16. Governing Law; Disputes
The laws of the country where you ordered the service or product apply, unless stated otherwise below.
For non-consumer customers, these Terms are governed by the laws of England and Wales, and claims must be brought in the courts of England and Wales.
Consumer information about online dispute resolution (EU Regulation No. 524/2013): If you are a consumer and entered into this agreement with SamsungSelfRepair.shop, you may use the EU platform for online dispute resolution: https://ec.europa.eu/consumers/odr/. SamsungSelfRepair.shop is not obligated and does not intend to participate in online dispute resolution.
Consumer information on alternative dispute resolution: SAMSUNGSELFREPAIR.SHOP is not obligated and does not intend to participate in alternative dispute resolution.
17. Entire Agreement; Changes; Waivers
These Terms and your order confirmation are the full agreement between you and us. Changes are only valid in writing. If you breach these Terms and we delay enforcement, that does not mean we waive our right to enforce them later.