Privacy and Cookie Policy

Privacy and Cookie Statement of Samsungselfrepair.shop

June 1 2023

Via our webshop, we process privacy-sensitive data, or personal data. 2Service B.V. considers careful handling of personal data of great importance. As such, we carefully process and secure personal data.

Our data processing complies with privacy legislation requirements. This means, among other things, that we:

• Clearly state our purposes via this privacy statement before we process personal data;
• Only collect personal data if this is required in the context of legitimate purposes;
• Explicitly ask for your advance consent to process your personal data in cases where your consent is required;
• Take appropriate security measures to protect your personal data, and demand the same level of protection from parties that process personal data on our behalf;
• Respect your rights to access, rectify or delete your personal data on your request.

2Service B.V. is the data controller, which means it is responsible for the processing of data. In this privacy statement we explain which personal data we collect and use at the Samsungparts.eu webshop and for what purpose. We recommend that you read this statement carefully.

If you have any questions or would like to know what data we keep, please contact 2Service B.V.  

Your account
For some parts in our webshop, you need to register first. That requires that you provide information about yourself and choose a username. We use these to create an account. You can then log in on this account using that username and a password you choose yourself. To this end, we use your address details, telephone number, invoicing address and email address. We need these for the agreement that we conclude with you. We keep this information until you cancel the account.

We store this information so that you do not have to fill it in all the time and so that we can contact you in the context of implementation of the agreement. You can change information through your account whenever you want. 


Provision to third parties
We work with certain companies that may receive your personal data as listed above from us.  

Handling orders
Whenever you place an order with us, we use your personal data to handle it properly. In that case, we may provide your personal data to our delivery service to have your order delivered to you. We also receive information about your payment from your bank or credit card company. To this end, we use your address details, telephone number, invoicing address, email address and payment details. We need these for the agreement that we conclude with you. We keep this information for two years after your payment has been completed. We keep certain customer data longer in connection with the statutory retention obligation for tax purposes.  

Provision to third parties
We work with certain companies that may receive your personal data as listed above from us.

For handling of orders, we work together with:

• Our payment provider Multisafepay
• Our postal companies PostNL, UPS and DHL

Contact form
You can use the contact form to ask questions or make requests. To this end, we use your address details, telephone number, invoicing address and email address. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response.  

Provision to third parties
We work with certain companies that may receive your personal data as listed above from us.

Statistics and profiling
We keep statistics about the use of our webshop, but always in anonymised form. We use these statistics to improve our webshop; for instance to only show you relevant information. We may combine your personal data to get to know more about you. We will, of course, respect your privacy at all times. If you do not want us to use your data for this purpose, you can always let us know.
To this end, we use your address details, telephone number, invoicing address and email address. We do this on the basis of your consent. We keep this information for one year.  

Provision to third parties
We work with certain companies that may receive your personal data as listed above from us.

Advertisements
Our webshop displays general advertisements. We do not keep any personal data for this, so we do not find out whether you like them or not.

Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (for example, if the police demand this if there is a suspicion of a crime).

Statistics
We keep statistics about the use of our webshop, but always in anonymised form.

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But they also allow us to see that you are visiting us again.

When you visit our webshop for the first time, we show a message with an explanation about cookies. In it, we ask your permission for the use of these cookies.

You can disable the placing of cookies via your browser, but if you do, some things in our webshop will no longer work properly.

We have made agreements about the use of cookies with other companies that place cookies. However, we do not have full control over what they themselves do with the cookies. So make sure to read their privacy statements as well. (Please note: these may change regularly)

Security
Keeping your personal data secure is very important to us. We make sure that your data is properly protected in our hands. We are constantly improving security, and we keep a close eye on any potential flaws.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. We recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to also announce changes separately.

Accessing, changing and deleting your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

• To get an explanation of what personal data we have and what we do with it
• To access the personal data we have about you
• To have errors corrected
• To have outdated personal data removed
• To have personal data transferred to another party
• To withdraw your consent
• To object to a specific use

When you exercise any of these rights, you must always clearly state who you are, so that we know for certain that we do not change or delete data on the wrong person.

Submitting a complaint
If you feel that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is the Dutch Data Protection Authority.

Name trader: Samsungselfrepair.shop, a brand of 2Service B.V.
Registered address: Santkamp 5, 6836BE, Arnhem, The Netherlands
Telephone number: +31 (0)88 1009 676 (working days from 09:00 to 17:00 CET)
Email address: info@samsungselfrepair.shop
Chamber of Commerce number: Chamber of Commerce Arnhem 66471249
VAT identification number: NL856568399B01

------------------

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated key used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.