Tool box Rental

What is the Self-Service repair tool box rental?
Self-service repair tool boxes are available for rent for each Samsung device model. Each box contains a complete set of tools that can also be purchased from Samsungselfrepair.shop and is shipped in one or two cases, depending on the device type. These boxes are customized for specific Samsung models. If you purchase genuine Samsung parts alongside your rental, they will be shipped separately.

Do I need more than one tool box?
Smartphones and tablets require a single box, while foldable devices come with two boxes.

How do i rent a tool box?

1. Review the repair manual for your device to see if you think you’re able to perform the repair.
2. Place an order for the appropriate tool box.

How much does it cost to rent a tool box?
The rental fee is €75.00 per box, excluding shipping costs to you. However, the return label is included, so sending the box back is free of charge!

How long can i rent the tool box?
The rental period starts when you receive the tool box and lasts for 7 days. To avoid additional fees, return the box to a UPS store by the end of the seventh day.

What are the rental fees and other potential costs or deposits?

• A € 75,00 rental fee is charged when you rent the tool box.
• In addition to the rental fee, you’ll also pay a € 750 deposit per toolbox. This amount will be refunded once the box is returned, provided all tools are present and undamaged.
• If multiple tool boxes are rented, each requires a separate deposit.
• If the box is not returned within 7 days, a late fee and tax will apply.
• Upon return, tools will be inspected. Charges apply for missing or damaged tools.
• If returned on time and in good condition, the deposit will be refunded within 5–7 business days.

How do i open and unpack the tool box?
A signature is required upon delivery.

1. Prepare your workspace: Clear enough space to spread out the tools.
2. Open the box:
   • Cut the zip ties and unlatch the cases.
   • If any zip ties are missing, contact us immediately.
3. Check the contents: Use the included diagrams to ensure all tools are present.

How do i return the tool box?
Follow these steps to pack and return the box:
Packing the tool box:

• Do not place replaced parts or other items inside the box.
• Do not tamper with security seals.
• Use the tool box content insert to properly arrange the items.
• Secure the cases with the provided zip ties.

1. Use the pre-printed return labels included in the box.
2. Remove the original shipping label and replace it with the return label.

1. Visit the UPS website to locate a drop-off location.
2. Drop off the box at a UPS store and obtain a receipt.
3. You’ll receive email confirmations when we receive and inspect the tool box. Any additional charges will be itemized.

What if i damage or don’t return a tool or the tool box?
You will be charged a fee for each missing or damaged tool. If the entire tool box is not returned, then the deposit will not be credited.

What if a tool doesn’t work?
We inspect all tool boxes before shipping. If you encounter issues, please contact us.

What if a tool breaks during use?
If a tool breaks while you're using it, contact us for assistance.

What’s included in each tool box?

Tool boxes may be shipped in one or two cases, depending on the device type:

• Smartphones (bar types): Rentalbox1-phone
• Tablets: Rentalbox2-tablet
• Foldable devices (Fold & Flip): Rentalbox3A-foldable + Rentalbox3B-foldable

* model specific item

Content of the boxes:

What if a tool breaks during use?

If a tool breaks while you're using it, contact us for assistance.